1 · Discover Identify needs & opportunities
Use data and dialogue to surface where learning moves the needle. MethodsPerformance dashboards · stakeholder interviews · job-task analysis · sentiment scans
- Map capability gaps with evidence (KPIs, error rates, cycle time).
- Segment audiences; build quick personas and readiness heatmaps.
- Prioritise using an impact × effort view.
2 · Define Translate insights into outcomes
Write objectives that specify the change in capability, behaviour, or decisions expected.
- Draft SMART objectives linked to key outcomes.
- Set success indicators & acceptance criteria; choose metrics early.
- Align scope, risks, and timeline with sponsors.
3 · Design Architect purposeful experiences
Blend methods to maximise transfer to real work. ExamplesSimulations · collaborative projects · scenarios · spaced retrieval · job aids
- Sequence content from core concepts → practice → application.
- Embed formative feedback and authentic assessment.
- Plan accessibility and multilingual needs up front.
4 · Deliver Bring learning to life
Orchestrate facilitators, platforms, and support for seamless execution.
- Choose modality (in‑person, blended, digital cohort) and cadence.
- Instrument with check‑ins, polls, and diagnostics to adapt in real time.
- Provide coaching, forums, and just‑in‑time resources.
5 · Develop Improve & scale what works
Turn results into refinements and growth.
- Measure outcomes vs. objectives; triangulate quant & qual data.
- Run A/B tests; update journeys; retire or enhance modules.
- Feed discoveries back to the next Discover loop.